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Louise

Intermediate

  • "Louise" started this thread

Posts: 233

Location: Berlin

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Friday, June 5th 2009, 11:10am

How to contact Support

If you have a concern or question about your game account or about the game itself, you can contact Support by:
  • Ingame Mail System. You can find this on the Messages page, under "Support," "Send a message to the support team." Your question will be answered a game administrator.
  • Contacting the Mods by a Forum PM. Mods are listed under Members -> Team Members, but please note that you'll want to look for "Moderator EN" under their username to find an English language moderator. Also, if the green light is on beside their name then that means that they are online. Please remember that you should only contact Mods that moderate in English. Other Mods and administrators may not respond to your query. Please note the post no. 2 for information regarding contacting Moderators.
  • Direct email: support.en@holy-war.net. If you have difficulties entering your account then you can e-mail this address. Please note that this is not the preferred method of contacting us if you have a question about the game itself. We cannot keep track of correspondence through this method and hence you will have to provide your user name and world.

You can also discuss your questions on the Forum and see if another player has a solution or is experiencing the same issue. Here your question will be answered by either other players, Mods or the Holy War Support team.

If you have a concern regarding a Mod, please contact either Louise or Anseo personally through a Forum PM or send a mail to Support.
Want to contact an Admin or Mod? Click -> Here

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